Terms and Conditions

Last updated: June 16, 2025

Thank you for choosing Di Lusso Luxury. We kindly ask you to read these Terms and Conditions carefully before using our website or engaging our services.

1. GENERAL CONDITIONS

A. Acceptance of Terms

By browsing this site, filling out a contact form, requesting a quote, or placing a purchase order with Di Lusso Luxury, you ("Customer") express your full agreement with the Terms and Conditions described herein. If you do not agree with any of the conditions, please do not use our services. Di Lusso Luxury reserves the right to modify, alter, or update these Terms at any time, and the Customer agrees to be bound by such modifications.

B. Contractual Validity

Every contract for the sale of our products is governed by these conditions, unless expressly agreed otherwise in writing by Di Lusso Luxury. No conditions or warranties expressed by the Customer in their order or any other document shall override these Terms. The contract becomes valid from the moment Di Lusso Luxury accepts, in writing, a purchase order based on a commercial proposal issued by us.

C. Liability

Di Lusso Luxury's liability is limited to the terms expressly provided in these conditions. We are not liable for indirect loss or damage to persons or property arising from the use or installation of our products, except where required by law. It is the Customer's responsibility to ensure that the installation of the products complies with local laws and regulations.

D. Applicable Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil. The courts of [Insert City, State] are elected to resolve any disputes arising from this contract, with express waiver of any other jurisdiction, however privileged it may be.

2. PRICES

A. Adjustments

Prices may be adjusted if there are increases in the costs of labor, raw materials, transportation, or legal obligations after the date of the contract. Such increases will be communicated and passed on to the Customer accordingly.

B. Project Alterations

If the Customer requests changes or suspensions of work that result in additional costs, the contract value may be adjusted.

3. WARRANTIES

A. Manufacturer's Warranty

Products sold by Di Lusso Luxury are warranted against manufacturing defects by their respective manufacturers. The warranty terms and period vary by product and will be specified in the commercial proposal that formalizes the contract.

B. Limitation of Warranty

Di Lusso Luxury does not warrant that the products are fit for any particular purpose not intended in their design. The Customer assumes the risks and liability for the results obtained from the use of the products. Di Lusso Luxury strives to meet the informed delivery deadlines but is not responsible for delays in manufacturing or transportation that are beyond our control.

4. CLAIMS FOR SHIPPING DAMAGE

Di Lusso Luxury only works with reputable carriers. However, damage can occur. Resolution depends on the cooperation between the Customer and the carrier. To assist you, please follow the guidelines below:

A. Immediate Inspection

Inspect the merchandise upon receipt. If there is any apparent damage to the packaging or product, refuse delivery or make a detailed note on the back of the Bill of Lading (or similar transport document) or the Invoice, requesting the delivery person's signature. This step is crucial.

B. Concealed Damage

If the damage is discovered only after opening the package, keep the original packaging, protective materials, and the product intact. Contact the carrier and Di Lusso Luxury immediately.

C. Claim Process

Photograph the damage and the packaging. The formal claim must be filed by the Customer directly with the carrier. Di Lusso Luxury will provide all necessary support but is not responsible for the costs of freight, repair, or replacement resulting from shipping damage.

5. RETURNS

A. Prior Authorization

No returns will be accepted without prior written authorization from Di Lusso Luxury. Customized or made-to-order products are not eligible for return, except in the case of a proven manufacturing defect.

B. Return Costs

All shipping and logistics costs associated with product returns are the responsibility of the Customer.

6. CANCELLATIONS

A. Purchase Orders

A signed Purchase Order (PO) constitutes a legally binding contract. The cancellation of a PO is only possible with the express written permission of Di Lusso Luxury and will be subject to a cancellation fee to cover costs incurred to date, such as design, raw materials, molds, and production costs.

B. Acceptance of Terms

The issuance of a PO by the Customer implies full acceptance of these Terms and Conditions, which prevail over any of the Customer's terms.

7. PAYMENT TERMS

A. Standard Payment

The standard payment terms are 50% (fifty percent) of the total amount as a down payment to start the design and production process, and the remaining 50% (fifty percent) before the shipment of the products.

B. Non-Refundable Down Payment

Initial payments (down payments) are non-refundable as they are intended to cover the initial costs of the project and production.

C. Refund Policy

We do not offer cash refunds. Products returned for a proven defect will be exchanged for an identical product. Any credits owed to the Customer will be issued exclusively for use in future purchases.

8. PAYMENT METHODS

A. Standard

The standard payment method is Bank Transfer.

B. Credit Card

Accepting payment by credit card is a courtesy. By choosing this method, the Customer agrees not to initiate a chargeback for an authorized charge without first contacting Di Lusso Luxury to resolve any issues.

C. Overdue Accounts

Amounts not paid by the due date will be subject to the application of legal fines and interest, in addition to monetary correction.

9. TYPOGRAPHICAL ERRORS

Di Lusso Luxury makes every effort to ensure the accuracy of the information published in its catalogs, proposals, and website. However, documents may contain technical inaccuracies or typographical errors. We reserve the right to correct any clerical or arithmetical errors in proposals, invoices, or other documents.

10. CONFIDENTIALITY AND NON-CIRCUMVENTION

A. Good Faith Agreement

The Customer agrees not to circumvent, avoid, or bypass Di Lusso Luxury, directly or indirectly, to negotiate with manufacturers, suppliers, or partners introduced by us, in order to avoid the payment of fees or commissions. Contact with our strategic partners is only permitted with prior written authorization from Di Lusso Luxury.

B. Confidential Information

The Customer agrees not to disclose to any third party any confidential information (technical drawings, reports, photos, project details, contact information, etc.) provided by Di Lusso Luxury or its partners, without our express written consent.

C. Penalty for Circumvention

In the event of a breach of this non-circumvention agreement, the infringing party shall be liable for a monetary penalty equal to the maximum commission or profit that Di Lusso Luxury would have realized from the transaction, plus all legal costs incurred in the recovery of such penalty.